Executive Consulting

The executive consulting services of ecenta management consulting defines itself as a part of this "transmission rim", supporting clients with the derivation of division strategies, pragmatic business concepts, well-designed measure packages, and the planning of implementation programs. Project example: the definition of the Asia-Pacfic IT strategy for the CIO of a multi-national high-tec corporation, based on the firm s product and sales strategy for this region and based on the global IT strategy.

Marketing / Sales / Service / Customer Relationship Management:

• CRM-Strategie
• Kundensegmentierung
• Kundenbetreuungsmanagement, Call-Center-Management
• Interaktives Marketing
• Vertriebs- und Distributionskonzepte
• Händler- und Servicekonzepte

IT-Strategie und IT-Management:

• IT-Strategien
• IT-Governance-Modelle
• Globale IT-Organization
• IT-Standardisierungskonzepte
• Applikationsportfolio-Management
• Generalbebauungspläne
• IT-Konsolidierungs-Strategien
• Dienstleistermanagement und Outtasking
• Integrierte ICT-Konzepte

Daten-, Informations- und Wissensmanagement:

• Balanced Score Card
• EIS/MIS-Strategien
• Corporate Master Data Management
• Informationsmanagementstrategien und -konzepte
• Wissensmanagementstrategien und -konzepte