Process Consulting

Process consulting is directly preceding the implementation of processes by business management software, like SAP, starts. Ideally, process designs are derived in an agreed way from weakness analyses of existing processes and strategies, goals and priorities of the business owners.

Process consulting as offered from ecenta management consulting is focussed on the core process areas of ecenta AG, in order to reach a superior quality and depth in design results.

Marketing / Sales / Service / Customer Relationship Management:

• Marketingprozesse
• Vertriebs- und Distributionsprozesse
• Serviceprozesse
• Kundenanfrage- und Beschwerdemanagementprozesse
• Kampagnenmanagementprozesse
• eCRM-Prozesse
• Händlerprozesse

IT-Strategien und IT-Management:

• Werkzeuge und Prozesse für das globale IT-Management
• Operative IT-Managementprozesse
• IT-Budgetplanungs- und steuerungsprozesse

Daten, Informations- und Wissensmanagement:

• Datenmanagementprozesse
• Informationsmanagementprozesse
• Wissensmanagementprozesse