References

PT Astra Otoparts Tbk.	Design and implementation of a customer support service process in SAP CRM 2004 with Service Industry Add-on replacing a non-SAP CRM system and integrating with an existing SAP R/3 into a single SAP landscape for easy master data synchronization

Audi AG	Customer Care solution with SAP CRM 3.0, automated email, telefax and letter distribution with workflow and content management (ArchiveLink), escalation processes

Bosch u. Siemens Hausgeraete GmbH	Workflow for the authorization of purchase requisitions with SAP R/3

PT Excelcomindo Pratama, Tbk.	Design and implementation of an IT Help-Desk scenario SAP CRM Analytics within the SAP NetWeaver 2004 environment

INA-Schaeffler KG	Workflow and document management involving all R/3 modules, 50 workflow templates, 30 document scenarios, worldwide rollout

Ferrero Deutschland GmbH	Upgrade of SAP NetWeaver BI 3.5 to SAP NetWeaver BI 7.0

Mueller Weingarten	Workflows in SAP R/3 MM (purchase requisitions)

Multimedia Development Corporation Sdn Bhd	Full implementation of SAP CRM Enhancement of a SAP CRM scenario by several interactive offline forms (SAP NetWeaver CAF with Adobe Interactive Forms, Guided Procedures and Agents Inbox)

Tetra Pak AB, Sweden	Design and implementation of an IT Help-Desk scenario

Volkswagen AG	Customer Care solution with SAP CRM 3.0, automated email, telefax and letter distribution with workflow and content management (ArchiveLink), escalation processes, reminder functionality

Bank of a large automobile manufacturer in Mexico	Lease and Asset Management with SAP CRM

A North Italian tele- communications company	Workflows for processing and controlling service requests with SAP CRM

A major German retail store chain	Workflow for the authorization of absence notifications with SAP HR (Human Resources)

A large manufacturer of packaging machines/materials	Successful global Roadshow for Interaction Center WebClient

Online arm of a large British drugstore chain	Extension of the functionality of the e-mail solution in the SAP CRM Interaction Centre, second e-mail route for SAPconnect

A North European postal service (together with an SAP unit)	Inplace integration of a widely used (in Scandinavia) Contact Center System in SAP CRM

A global acting tele- communications company (together with an SAP unit)	Concept and development of a new e-mail solution for the Customer Care Center of a globally acting Scandinavian telecommunications company, based on the Interaction Center in SAP CRM Concept and development of SAP NetWeaver 2004s BI Content for SAP CRM service processes Optimization of the performance of the SAP NetWeaver BI extractors in SAP CRM Concept and implementation of expanded authorization checks in SAP CRM Concept and implementation of web-supported quote processing for SAP CRM Increase of the worklist performance in the Customer Interaction Center by 8 to 20 times Central Customer Repository as a result of a customer consolidation scenario for 10 source systems, of these 2 large SAP ERP installations, others are SAP and non-SAP systems; integration through SeeBeyond and SAP NetWeaver PI Central Product Repository in SAP NetWeaver MDM Central Vendor Repository in SAP NetWeaver MDM Central Vendor Maintenance in an eSOA process, built within SAP NetWeaver Composite Application Framework (Adobe Interactive Forms, Guided Procedures, Agents Inbox, SAP NetWeaver PI and SAP NetWeaver MDM)

A global acting tele- communications company (together with IBM)	Vendor Consolidation Scenario for 100+ source systems, of these 2 large SAP ERP installations and a number of smaller SAP and non-SAP systems; integration through SeeBeyond and SAP NetWeaver PI; Global Spent Reporting in SAP NetWeaver 2004s Upgrade of SAP NetWeaver BI 3.5 to SAP NetWeaver BI 7.0 Design and implementation of the entire customer's product range in Installed Base Management component

A global high-tech company	SAP CRM as a step toward global master data management Implementation of a Help-Desk scenario with SAP CRM

A global leading distributor of industrial chemicals	Designing and implementing a Call Center solution based on SAP ERP 2005 and SAP CRM 5.0 Best Practices as part of a SAP All-in-One Implementation

A global technology solution provider (together with an SAP unit)	Full project life cycle of SAP CRM, including the initial design phase, the implementation of CRM, deployment, go-live support and the ongoing design of further improvements and functionality for the next project phases

A global leading medical equipment manufacturer	Conceptualizing and prototyping replacing existing R/3 Customer Service with CRM Service Resolve performance issues occurred after CRM 5.0 upgrade and further usability enhancement

A leading oil and gas multi- national corporation (together with an SAP unit)	Upgrade of CRM 2.0C to CRM 5.0 and integration between CRM and R/3 systems